Just Culture for Healthcare Managers and Influencers
spsc
Course Description
This 4-hour course enables individuals who manage and evaluate the work of others and those who design and improve work flows to learn foundational principles of Just Culture. Learners then apply this knowledge to case scenarios using the Just Culture Algorithm. The recommended audience includes:
Course Objectives
- As a result of active participation in the learning session and successful completion of the competency exam, participants will be able to:
- List key attributes and benefits of a Just Culture
- Identify the role of organizational mission and values in establishing a values-centric framework for workplace justice (“just culture”)
- Describe how individual performance and system design contribute to outcomes and the managers’ role in improving each.
- Identify components of a robust system design
- List and describe the spectrum of 5 behaviors assessed within a just culture framework.
- Identify and sequence the 5 elements of a threshold (event) investigation and its importance in creating a learning organization.
- Describe the three duties contained within the Just Culture Algorithm that create the basis for assessing workplace conduct.
- Describe the elements contained within the Just Culture Algorithm related to the management of repetitive conduct and the body of work.
- Recognize the leadership role of mercy, grace, and forgiveness to establish a sustainable Just Culture.
Designated leaders:
Influencers:
- Human Resource Generalists & Business Partners
- Performance Improvement Team Members & Coaches
- Risk Managers
- Accreditation Specialists
- Compliance Specialists
- Medication Safety Officers
- Infection Preventionists
- Informaticists
Algorithm trifold
A printed copy of the Just Culture Algorithm v6
16 Learning Modules
with the ability start/stop the course on demand
25 Question Final Exam
a 25-question knowledge validation post-test
Course access for 1 year
to continually refine and reinforce your evolving expertise as a Just Culture leader The 4 hour Just Culture Managers training utilizes self-paced computer-led instruction with embedded scenarios to equip learners with foundational knowledge and skills needed to understand and manage four specific dimensions needed to create a sustainable Just Culture: 1. Continuous learning and psychological safety 2. Robust system design 3. Management of behavioral choices 4. Consistency in application of justice and accountability