Complaints and Suggestions

Mechanism for Raising Complaints and Suggestions

The educational platform of the Saudi Patient Safety Center follows the following mechanism for raising complaints and suggestions and how to deal with them, allowing complaints and suggestions to be submitted through the following communication channels:

• The center's email: cs@spsc.gov.sa
• Filling out the communication form available on the website, with a response to be provided within five business days.

Method Used by the Entity to Handle Complaints and Suggestions

The customer service team works to receive complaints and objections through communication channels, record and classify them, and then send them and follow up with the relevant authorities for processing and resolution. After that, the relevant entity informs the authorized person of the procedures it will take to resolve the issue.

• Complaints Closing Period: within five business days.
• Procedure Followed if the Complaint Exceeds the Specified Time for Resolution and Closure: (Complaint escalation policy in case of no response within the specified period).